How can we help?

For NaviPay please use the alternative method visible in-app for a particular car park.

If you have a reservation or subscription, check the confirmation email, where instructions are provided. For MENA car parks, please ask the security for help - your confirmation mail is the ticket.

If you are our customer in the United Arab Emirates, please contact the car park security. If you are a Polish customer, use the emergency QR code, paying attention to the appropriate lightening of the screen and checking that the correct reader has been selected.

It is possible to purchase an additional booking through the portal for the time of an additional stopover. We encourage you to download the NaviPay application, which makes this process much easier.

Alternatively, please send a message via the contact form or directly to the email [email protected] . The message should include the booking number and the parking lot it was related to.

Entry to the car park before the booking date is possible only for NaviPay application users. In other cases, the barrier will open if the entry is made in accordance with the date and time selected in the booking purchase process.

Yes, repeated entrances/exits from the car park are possible during the reservation period.

The method of entering a given car park is given on its subpage. Subscriptions and reservations are available without the need to create an account in NaviPay, where it is not possible to purchase them, an account in the application is necessary.